Privacy Policy

Last updated: June 2023

I. INTRODUCTION

CHAT AI PRO LIMITED ("we," "us," or "our") understand that our users care about how their personal information is used and shared. We work hard to protect your information and take your privacy seriously.

This Privacy Policy explains our data protection policy and describes the types of information we may process when you visit our website https://www.appchataipro.com/ (the "Website"), install and/or use the "CHAT AI PRO" software application for mobile devices (the “App,” “our App”), and more generally, use any of our services (the "Services," which include the Website and App).

Our Privacy Policy applies to all users and others who access the Services (“Users”).

PLEASE READ THE FOLLOWING PRIVACY POLICY FOR INFORMATION REGARDING THE WAYS YOUR PERSONAL INFORMATION MAY BE PROCESSED, CAREFULLY. WHEN YOU USE THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF THERE ARE ANY TERMS IN THIS PRIVACY POLICY THAT YOU DO NOT AGREE WITH, PLEASE DISCONTINUE THE USE OF OUR SERVICES.

II. INFORMATION WE PROCESS

There are several categories of information that can be processed.

Functional Information

We ask for and process the following information when you use the Services. This information is necessary for the adequate performance of the contract between you and us. Without such information, it is impossible to provide complete functionality of the Services and perform the requested services.

User Content: The text you enter into the message field and send to the Services, as well as any text or other content generated by AI via the Services. Subject to your compliance with certain rules and restrictions outlined in our Terms of Service, you may dispose of, use, share, and otherwise exploit your User Content for your own purposes. However, any use of User Content is at your sole risk, i.e., you assume and bear all risks and responsibility associated with your use of User Content. It is your sole responsibility to ensure compliance with the applicable laws while using the User Content. Please note that we engage the third-party service provider - OpenAI, L.L.C. - for the purpose of processing and creation of AI-generated User Content. Please check Section IV to learn more about the privacy policy and practices of OpenAI, L.L.C.
Contact Information and other information you provide to us: Name, e-mail address, as well as any other content which you may fill in by yourself when you set up an account or profile on the Services or contact us via email or other means. We use such information to respond effectively to your inquiry, fulfill your requests, send you communications that you request, and perform the requested services.

Third-Party Account Login Data

We may provide you with the option to register and log in using your third-party account details (like your Google, Facebook, or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your third-party account service provider. The profile information we receive may vary depending on the third-party account service provider concerned but will often include your name, email address, friends list, profile picture, as well as other information you choose to make public on such third-party platform.

We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party account service provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

Information That Is Processed Automatically

When you use the Services, some information about your device and your user behavior may be processed automatically. This information is generally non-personal, i.e., it does not, on its own, permit direct association with any specific individual, and we may access it only in aggregated form. We process this information on the ground of our legitimate interest in improving our Services and giving our users the best experience. If we do not access such data, we may not be able to provide you with all the features of the Services.

We use third-party automatic data processing technologies to analyze certain information sent by your device via our Services (advertising or analytics tools). Some of them launch automated processing of your personal data, including profiling, which means any form of automated processing of personal data used to evaluate certain personal aspects relating to you, in particular to analyze or predict aspects concerning your personal preferences, interests, behavior, location or movements (see the list of data described below). Processing information through automatic data processing technologies starts automatically when you first use the Services.

Device Details: When you use a mobile device to access our Services, some of the details about your device are reported, including “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device (but not your personality). Device identifier enables generalized reporting or personalized content and ads by the third parties.
- Information about the device itself: type of your device, type of operating system and its version, model and manufacturer, screen size, screen density, orientation, audio volume, and battery, device memory usage.
- Information about the Internet connection: mobile carrier, network provider, network type, IP address, timestamp and duration of sessions, speed, browser.
- Location-related information: IP address, the country code/region/state/city associated with your SIM card or your device, language setting, time zone. We may collect information about your location when you use our Services. Your location can be determined by GPS, IP address, sensor data from your device, information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices.
- Device identifiers: Identity for Advertisers for iOS devices/Advertising ID or Android ID for Android devices, user identifiers.
- Information about the applications: Name, API key (identifier for application), version, properties of our App can be reported for automated processing and analysis. Some services also record the list of applications and/or processes that are installed or run on your device.
- Cookies and similar technologies: When you use the Services, cookies and similar technologies may be used (pixels, web beacons, scripts). A cookie is a text file containing small amounts of information which is downloaded to your device when you access the Services. The text file is then sent back to the server each time you use the Services. This enables us to operate the Services more effectively. For example, we will know how many users access specific areas or features within our Services and which links or ads they clicked on. We use this aggregated information to understand and optimize how our Services are used, improve our marketing efforts, and provide content and features that are of interest to you. We may ask advertisers or other partners to serve ads or services to the Services, which may use cookies or similar technologies. You may be able to change the preferences on your browser or device to prevent or limit your acceptance of cookies, but this may prevent you from taking advantage of some of our features.
- Log file information: Log file information is automatically reported each time you make a request to access the Services. It can also be provided when the App is installed on your device. When you use our Services, analytics tools automatically record certain log file information, including time and date when you start and stop using the Services, and how you interact with the Services.
- Ad-related information: The following data might be reported about the ads you can view: the date and time a particular ad is served; a record if that ad was “clicked” or if it was shown as a “conversion” event; what the ad offer is about; what type of ad it is (e.g., text, image, or video); which ad placement is involved (where the ad offer is displayed within the Services); whether you respond to the ad.
- In-App events: When you use our App, analytics tools automatically record in-App information (tutorial steps, leveling up, payments, in-app purchases, custom events, progression events, method of limiting the processing of user data).
What data can be processed:

Information provided automatically to advertising or analytics tools does not generally come to our control, therefore we cannot be responsible for processing such information. Please mind that some services are engaged in personal data profiling and may obtain information related to your personality and/or your device by using technologies that do not belong to our scope of responsibility. We do not control, supervise, or stand surety for how the third parties process your personal data, that might be collected by their own means (not through our Services). Any information request regarding the disclosure of your personal information should be directed to such third parties (see Section IV).

Payment Information

Our e-commerce provider (Google Play Store or App Store) is responsible for billing, processing, and charging for in-app purchases, handles your personal information, and keeps it absolutely safe and secure. This information is processed as part of the performance of the contract between you and us. We cannot access or use your credit or debit card information.

You may access the applicable “in-app” purchase rules and policies directly from the app stores.

III. THE PURPOSES OF PROCESSING YOUR PERSONAL DATA

To be the visionary in the field of content discovery and entertainment evolution, we do our best to execute our core values: Kaizen and Create Value for Our Users. The information we collect from all our services is for the purposes of providing better services to you.

(a) To make our service available: We use functional information and information that is processed automatically to provide you with all requested services.

(b) To improve, test and monitor the effectiveness of our Services and develop new services: We use your information to better understand user behavior and trends, detect potential outages and technical issues, to operate, protect, improve, optimize our Services, and develop new services. We may use your information to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

(c) To provide you with interest-based (behavioral) advertising or other targeted content: We may use information that is processed automatically for marketing purposes (to show ads that may be of interest to you based on your preferences). We provide personalized content and information to you, which can include online ads or other forms of marketing.

(d) To communicate with you: We use the contact information we have to communicate with you through newsletters, i.e., to send you marketing notifications, receive your feedback about our Services experience, and let you know about our policies and terms. We also use your information to respond to you when you contact us.

(e) To prevent fraud and spam, to comply with legal obligations and to protect our rights: We may use your information to prevent, detect, and investigate fraud, spam, security breaches, potentially prohibited or illegal activities, comply with legal obligations, and protect our legal rights.

(f) To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

(g) Fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

(h) To deliver and facilitate the delivery of services to the user: We may use your information to provide you with the requested service.

If any new purposes for processing your personal data arise, we will let you know we start to process information on that other purpose by introducing the corresponding changes to this Privacy Policy.

IV. SHARING OF YOUR INFORMATION

When you manifestly make your information public, your consent is deemed to be made through your action and we no longer need further consent from you to the extent allowed by applicable laws.

We will share your information with third parties only in the ways that are described in this Privacy Policy.

We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with us. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy and any other applicable laws.

Please note that while integrating external services, we choose third parties that can assure they apply all necessary technical and organizational measures to protect user personal data. However, we cannot guarantee the security of any information transmitted from us to any such third party. We are not responsible for any accidental loss or unauthorized access to your personal data through a fault of third parties.

We will not rent or sell your personal data to any third parties, but we may share your information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that provide automatic data processing technologies for the Services. We do not control or influence these third parties’ tracking technologies or how they may be used.

We may also share certain information such as cookie data with third-party advertising partners. This information allows third-party ad networks, inter alia, to deliver targeted advertisements that they believe will be of most interest to you.

We may engage the following third-party service providers in order to provide us with the necessary infrastructure for the delivery and improvement of our services:

Entity NameServices PerformedEntity LocationLink to Privacy Policy

Firebase (Google LLC)User authentication, analytics, and marketing service providerU.S.A.Firebase Privacy Policy

OpenAI, L.L.C.AI-generated content providerU.S.A.OpenAI Privacy Policy

To learn more information about applicable license terms with respect to User Content, visit OpenAI Terms.

In case you want to learn more about the services and privacy options (including opt-out) please consult the corresponding websites and privacy policies.

Our Services may contain links to third-party websites/services or you may access the Services from a third-party site. We are not responsible for the privacy practices of these third-party sites or services linked to or from our Services, including the information or content contained within them.

We may disclose your personal information if it is needed for objective reasons, due to the public interest or in other unforeseen circumstances:

as required by law;
when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
if we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via prominent notice in our Services of any change in ownership or your personal information usage, as well as any choices you may have regarding your personal information.

V. INTERNATIONAL DATA TRANSFERS

We work in the cross-border area and provide our Services to our Users around the world.

We and third-party organizations that provide automatic data processing technologies for the Services or our third-party advertising partners may transfer the automatically processed information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

Please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as in your jurisdiction.

This means that your personal information can be transferred to a third country, a territory, or one or more specified sectors within that third country, or to the international organization where data protection and confidentiality regulations may not provide the same level of protection of personal data as your country does.

We try to make sure that the recipient of any personal data provides proper protection of the personal data received, in accordance with the current legislation on the protection of such information. By using the Services, you agree that we may transfer your personal data to any third country, a territory, or one or more specified sectors within that third country, or to the international organization.

VI. HOW LONG WE USE YOUR PERSONAL DATA

We generally retain your personal information for as long as is necessary for performing the functional service of the Services and to comply with our legal obligations. If you no longer want us to use your information that we physically access and store, you can request that we erase your personal information and close your account.

However, some data may still be stored for a certain time period (but no longer than the storage purpose requires) if information is necessary to comply with legal obligations (taxation, accounting, audit) or in order to maintain safety and data backup settings, prevent fraud or other malicious acts.

VII. EXERCISING YOUR RIGHTS

Applicable data protection laws give you certain rights regarding your personal information. You have the following options in relation to your personal information that was collected:

Data Access and Portability: You can request copies of your personal information.
Change or Correct Data: Where you cannot update data by yourself through your account, you have the right to ask to correct, change, update, or rectify your data.
Data Retention and Deletion: The user data is generally retained for as long as your user profile is in existence or as it is needed to provide the relevant services. However, specific retention times can vary based on the context of the processing performed. You have the right to ask to delete all or some of the personal data that is held about you.
Restriction of Processing: Under certain circumstances, you may have the right to limit the ways in which your personal information is used.

To exercise any of the rights described above, you can contact us at info@chatapro.com. Please bear in mind that we ensure the above-mentioned rights only with respect to the information that we physically access and store.

When your personal information is processed automatically you may object to such processing in some circumstances. Where your personal information is processed for direct marketing purposes, you may ask to cease processing your data for these direct marketing purposes. In order to exercise your right, please contact the third-party services listed in Section IV of this Privacy policy to learn how you can object to processing your data. Most of them have clear instructions on their privacy pages, functional API, or other options.

VIII. HOW TO OPT OUT

Opt-out of marketing tracking

If you don’t want third-party service providers to use personalized ads based on your interests, please follow the instructions below:

Choose the option “Opt out of Ad Personalization” on your Android device in Settings/ Google/ Ads.

Please mind when you opt out of certain interest-based advertising, you may still continue to receive contextual ads based on other non-personal information, such as ads related to the content of other digital products you are using.

Opt-out of Location Data Processing

If you don’t want third-party service providers to use your precise location data or street-level location information about you, please follow the instructions below:

Android 8.0 or later: turn Location off for the applicable Product via the menu “Settings > Apps > [applicable Product] > Permissions > Location”. Then turn off the “Location” button.

IX. SECURITY

The security of your personal information is highly important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

We work hard to protect you from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

We use encryption to keep your data private while in transit.
We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.
We restrict access to personal information to our employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Unfortunately, no method of transmission over the Internet or method of electronic storage is 100% secure. We do our best to protect your personal data; nevertheless, we cannot guarantee its absolute security. In the event that your personal information is compromised as a breach of security, we will promptly notify you in compliance with applicable law.

If you have any questions about the security of our Services, you can contact us.